Shipping

Shipping

Shipping Your Instrument

For customers throughout the United States, Northland Violins has made renting online easy. We ship nationwide via UPS ground. All of our rental instruments are inspected and played by our quality assurance professionals to ensure that your instrument arrives set-up for ease of play, with the highest tonal quality and in excellent condition.

All rates are to the Continental United States. Please contact us for other destinations. All orders within the Continental US are shipped UPS unless otherwise requested. Instruments usually are shipped within five business days during our busiest season in the autumn, though every effort is made to ship them sooner. Shipping rates do not include state sales tax for some states residents.

Packing Your Instrument for Return

If you wish to return your rental instead of renewing, or if there has been a damage to the instrument. You can Return a Rental Instrument in person to our Lafayette store, through a school, or via UPS. For in store returns, stop by anytime during Business hours. If you are planning to return an instrument to a school, please contact us and let us know ahead of time either by calling 800-575-7142 or emailing info@northlandviolins.com For instruments returned via UPS, please follow the steps below.

Please Note: Basses cannot be shipped and must be returned to our Lafayette store.

1. Call us to Purchase a Shipping Label

Call our Customer Service Department during business hours at 800-575-7142 to purchase a discounted UPS return label. The label will be emailed to you from UPS directly within 24 hours of your order, and must be used within days. For Continental United States Only.

  • Cost of Return Label:
  • Violins and violas—$15
  • 1/10-1/8 size cellos—$30
  • 1/4-4/4 size cellos—$45

2. Include a Note

Place a note in the instrument case telling us who you are and why you are sending the instrument. Please include: Your name, address, and telephone number.

3. Pack it Up

  • Pack the instrument and/or bow carefully:
  • Padding should be placed gently on both sides of the bridge, under the strings. This prevents damage to the top of the instrument in the event of a broken bridge during shipment.
  • Padding should also be placed around the sides, so that the instrument does not shift inside its case while being handled.
  • If you are sending a bow, be sure that the hair has been loosened, and secure it with the case’s bow holders.
  • Packing material should be stuffed firmly around the case so that it does not shift inside the shipping box. Protect the case by adequately cushioning it on all sides.